Account Manager – JD.COM – Venray

JobID=1c

JD Logistics is a leading integrated supply chain and logistics provider in China, known for its advanced technology, nationwide delivery network, and expertise in managing large-scale e-commerce and retail logistics operations. We are growing ambitiously in the UK and EU region.

We are seeking Junior/Senior Account Managers to build long-term relationships with our clients and deliver value through outstanding service. We’re growing fast and are looking for someone with a commercial mindset to join our team and support client success from day one.

Responsibilities:

As an Account Manager, you’ll work closely with sales team members to manage client accounts, coordinate projects, and ensure smooth day-to-day communication.

• Support the Account Management team in handling client requests and maintaining relationships

• Deal with customer complaints and analyze the root cause to prevent it from happening again

• Coordinate internal resources to ensure timely project delivery

• Monitor account performance and flag issues proactively

• Attend client meetings and support follow-ups

• Help identify opportunities for upselling and service improvement

Qualifications:

• A bachelor’s degree or above in Logistics Management, Business Administration, or a related field is preferred
• Detail-oriented and organized, with the ability to manage multiple tasks
• In-depth knowledge of warehousing/delivery is highly preferred
• Strong communication and stakeholder management skills, both internally and externally
• English is the working language, yet Chinese(Mandarin)/Dutch is a huge plus

What We Offer:

• A supportive team and mentoring culture

• Exposure to key clients and exciting projects

• Career development opportunities and on-the-job training

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